Debenhang Privacy Policy

1. Definitions

• We/Company: Refers to Chongqing Debenhang Trading Co., Ltd. Registered Address: No.988-6, Lanmei Road, Jiulongpo Dist, Chongqing, China.

• Personal Information: Refers to various information recorded electronically or by other means that relates to an identified or identifiable natural person, excluding information that has been anonymized, such as name, mobile phone number, email address, and address.
• Sensitive Personal Information: Refers to personal information that may lead to discrimination against individuals or serious harm to their personal or property safety if disclosed or illegally used, including ID card number, bank account information, precise geolocation information, and personal biometric information. We will prominently mark sensitive personal information in this Policy with bold.
• User: Refers to natural persons who use our products or services, including individual consumers, dealer contacts, and partner liaison personnel.
• Anonymization: The process of processing personal information such that it can no longer identify a specific natural person and cannot be restored.

2. Purposes and Scope of Collecting and Using Personal Information

2.1 Implementation of Basic Business Functions

1. Use of Official Website and Online PlatformsTo provide you with stable browsing experience, product inquiry, and information display services, we may collect your device information (including device model, operating system version, browser type, and unique device identifier) and browsing log information (including access time, accessed pages, stay duration, and click records). Such information is only used to optimize platform performance, analyze user needs, and ensure service stability.
2. Product Consultation and CommunicationWhen you consult about the model, price, applicable vehicle model, inventory, and other information of auto parts (such as LED lamps, wiring harnesses, lamp holders, etc.) through official website messages, online customer service, phone calls, emails, or other means, we may collect your name, mobile phone number, and email address. This information is only used to respond to your consultation needs in a timely manner, establish effective communication, and provide relevant product materials thereafter.
3. Order Transaction and FulfillmentWhen you purchase our auto parts products, to complete order creation, payment settlement, logistics and distribution, and order confirmation, we need to collect your name, mobile phone number, delivery address, recipient information, bank account information/payment account information (only for the payment link) and order-related information (such as purchased product model, quantity, amount, and order number). This information is necessary to fulfill the transaction purpose; if you fail to provide it, we will be unable to complete order fulfillment.
4. Liaison with Dealers and PartnersFor B-end partners such as dealers and maintenance workshops, we may collect the name, position, mobile phone number, email address, company name, and Unified Social Credit Identifier of the liaison personnel, as well as the business address and cooperation needs of the partners. This information is used to establish cooperative relationships, conduct business negotiations, sign cooperation agreements, and carry out subsequent business liaison.

2.2 Value-Added Services and Experience Optimization

1. Query of Nearby Service OutletsIf you query nearby parts sales outlets or installation service points through our platform, we will obtain your geolocation information through an integrated map SDK (such as Baidu Maps SDK). We have set geolocation authorization to be disabled by default and will clearly ask for your authorization through a pop-up window; if you refuse authorization, you can manually enter the address to complete the query without affecting the use of other core services.
2. Personalized RecommendationsBased on your browsing records, consultation history, and purchase preferences, we may recommend auto parts products suitable for the vehicle model you are interested in (such as recommending special LED headlights for the SUV model you consulted). If you do not wish to receive personalized recommendations, you can disable this service through the “Settings” function on the official website or by contacting customer service.
3. After-Sales Services and Issue HandlingWhen you submit after-sales service requests such as product quality feedback, installation consultation, and return/exchange applications, to verify your identity, confirm product purchase records, and effectively resolve issues, we may collect your name, mobile phone number, order number, product fault description, and photos of relevant certificates. If necessary, we will record the communication content (phone/online chat) between you and customer service to ensure service quality and handle disputes.

2.3 Legal and Regulatory Requirements and Security Assurance

2.4 Circumstances Not Requiring Authorization and Consent

• Information related to our performance of obligations stipulated by laws and regulations;
• Information directly related to national security and national defense security;
• Information directly related to public security, public health, and major public interests;
• Information necessary for concluding or performing a contract where you are one of the parties;
• Information directly related to criminal investigation, prosecution, trial, and execution of judgments;
• Information necessary to protect the life, property, and other major legitimate rights and interests of you or other individuals but it is difficult to obtain your authorization and consent;
• Information collected from legally publicly disclosed information (such as public enterprise industrial and commercial information, and industry exhibition registration information);
• Information necessary to maintain the safe and stable operation of the products or services we provide (such as detecting and handling system failures);
• Other circumstances stipulated by laws, regulations, or national standards.

3. Methods of Collecting Personal Information

1. Voluntarily Provided by You: Including information you fill in when registering, leaving messages, consulting, and placing orders on the official website, information you provide through phone calls, emails, and offline negotiations, as well as after-sales service application materials and cooperation intention documents you submit.
2. Generated or Obtained in the Course of Service Provision: Including browsing logs and transaction records automatically generated when you use our platform, as well as product acceptance photos and service scenario records taken by us to provide services.
3. Provided by Third Parties: (1) With your explicit authorization and consent, we may obtain your information from legally established third parties, such as obtaining your order information from cooperating e-commerce platforms and obtaining your delivery confirmation information from logistics service providers;(2) We may integrate third-party SDKs (such as map SDKs and payment SDKs) to implement specific functions, and some SDKs may directly collect your relevant information (such as geolocation information and payment information). We will strictly review the compliance of third-party SDKs and require them to use the information in accordance with the agreed purposes. The privacy policies of specific third-party SDKs can be viewed through relevant links (e.g., Baidu Maps SDK Privacy Policy: http://lbsyun.baidu.com/index.php?title=open/privacy).
4. Obtained from Public Channels: Collecting your personal information from legally publicly disclosed information, such as contact information in the National Enterprise Credit Information Publicity System and public registration information from industry exhibitions.

4. How We Share, Transfer, and Publicly Disclose Personal Information

4.1 Sharing

1. Sharing with Affiliated Companies: To realize cross-regional service liaison, unified customer management, and cooperative business collaboration, we may share necessary personal information with our affiliated companies. Our affiliated companies will be bound by this Privacy Policy; if they need to change the purpose of information use, they will obtain your authorization and consent separately.
2. Sharing with Authorized Partners: To complete order fulfillment (such as logistics and distribution), provide payment services, and carry out after-sales services, we will share necessary information with authorized partners such as logistics service providers, payment institutions, and maintenance service partners. For example, we provide your delivery address and contact information to logistics service providers to complete distribution, and provide necessary order information to payment institutions to complete payment settlement. We will sign strict confidentiality agreements with partners, clarify the scope of information use and protection obligations, and prohibit them from using the shared information for other purposes unrelated to the services.
3. Sharing as Required by Laws and Regulations: We may share your personal information in accordance with legal and regulatory requirements, requests from administrative or judicial authorities, or to respond to dispute resolution needs such as litigation and arbitration.
4. Sharing to Protect Legitimate Rights and Interests: Within the scope permitted by laws and regulations, to protect the life, property safety, or legitimate rights and interests of you, us, other users, and the public, such as preventing fraud and combating illegal and criminal activities, we may share necessary personal information.

4.2 Transfer

1. Obtaining your explicit written consent;
2. In the event of corporate operational changes such as merger, division, acquisition, asset transfer, and bankruptcy liquidation, your personal information will be transferred along with the relevant business assets. We will require the transferee to continue to fulfill the information protection obligations stipulated in this Privacy Policy; if the transferee needs to change the purpose of information use, it will obtain your authorization and consent separately.

4.3 Public Disclosure

1. Obtaining your explicit authorization and consent;
2. Information that needs to be publicly disclosed in accordance with legal and regulatory requirements or mandatory requirements of administrative or judicial authorities;
3. Publicly disclosing information that has been anonymized, which can no longer identify a specific natural person and does not fall under the category of personal information as referred to in this Policy.

5. How We Store Personal Information

5.1 Storage Location

5.2 Storage Period

1. Personal information used for transaction fulfillment and after-sales services (such as order information and delivery information) will be retained for 5 years from the date of transaction completion, and will be anonymized after the retention period expires;
2. Personal information used for business cooperation (such as dealer contact information) will be retained for 3 years from the date of termination of the cooperative relationship, and will be anonymized after the expiration;
3. Log information used for platform operation and security assurance will be retained for 1 year and will be automatically deleted after the expiration;
4. If laws and regulations stipulate special storage periods for personal information (such as tax and product quality traceability requirements), we will extend the storage period in accordance with the provisions.

5.3 Storage Security Assurance

1. Technical Guarantee: Adopting technical means such as encrypted storage (such as encrypted processing of sensitive information), access control (such as setting hierarchical account permission management), security audit (such as regular log auditing), and intrusion detection to ensure the security of the information storage system;
2. Management Guarantee: Establishing information security management systems, clarifying information processing procedures and employee responsibilities, conducting security training and confidentiality assessments for employees who have access to personal information, and signing confidentiality agreements to prevent internal information leakage risks;
3. Emergency Response: Formulating emergency plans for personal information security incidents, conducting regular emergency drills, and in the event of an information security incident, promptly taking remedial measures and reporting to you and relevant regulatory authorities in accordance with legal and regulatory provisions.

6. Your Rights

6.1 Access and Inquiry

1. Individual Consumers: Log in to your account on our official website or online platform, and inquire about your basic information, order records, consultation history, etc., in the “Personal Center”;
2. B-end Partners: Contact the business personnel you are liaising with to apply for inquiry about your cooperation-related information and enterprise-associated information.

6.2 Correction and Supplementation

1. Online: Modify your basic information independently through the “Personal Center” on the official website, or submit a correction application with relevant supporting materials;
2. Offline: Submit a correction application through phone, email, or by contacting the liaison personnel. We will verify and process it within 3 working days after receiving the application.

6.3 Deletion

1. We collect and use your personal information beyond the agreed scope of purposes;
2. You withdraw your consent to the processing of personal information;
3. We terminate the provision of relevant products or services;
4. Other circumstances where personal information should be deleted as stipulated by laws and regulations.

6.4 Withdrawal of Consent

1. Withdrawal of Device Authorization: Withdraw relevant authorization through your device settings (such as “Settings – Privacy – Location Services” on a mobile phone);
2. Withdrawal of Platform Authorization: Withdraw relevant authorization through the “Settings – Privacy Permissions” function on the official website, or contact customer service for assistance.

6.5 Account Cancellation

6.6 Feedback on Right Exercise

7. How We Process Minors’ Personal Information

8. Updates to This Policy

9. How to Contact Us

• Privacy Protection Officer Contact Number: +86 18883832018
• Privacy Protection Dedicated Email: cqdebenhang@gmail.com
• Company Contact Address: Chongqing Chongqing Jiulongpo No. 988-6 Lanmei Road

10. Miscellaneous